Tween Essentials Refund & Return Policy

At Tween Essentials, customer satisfaction is important to us. We strive to provide quality products, coaching services, and a positive shopping experience for every customer. Because many of our products and services are personal in nature, all refunds, returns, and concerns are handled on a case-by-case basis to ensure fairness and customer care.

Returns & Refunds

If you experience an issue with your order, please contact us directly within 7 days of receiving your item. We will review all concerns individually and work toward a reasonable resolution whenever possible.

Eligible concerns may include:

• Damaged items upon arrival

• Incorrect items received

• Order-related issues

Please note:

• Due to hygiene and personal care standards, certain personal care items may not qualify for return once opened or used.

• Shipping costs are non-refundable unless the issue was caused by our error.

Coaching Sessions & Services

All coaching sessions, consultations, and booked services must be canceled within 24 hours of payment being received in order to qualify for cancellation consideration.

After the 24-hour window:

• Payments for booked sessions are non-refundable.

• Rescheduling requests may be reviewed on a case-by-case basis.

Customer Resolution

Our goal is always to provide respectful and professional customer support. If you have any concerns regarding your order or service, please contact us directly so we can work toward a solution together.

For questions or support, please contact:
Support@tweenessentials.com

Thank you for supporting Tween Essentials! 💖